SECTION 1 – WHAT INFORMATION DO WE COLLECT?
When you make a purchase on our website, we collect certain personal information as part of the
order process — including your name, delivery address, phone number, and email. This helps us
deliver your order securely and communicate with you efficiently.
SECTION 2 – CONSENT
How do you give consent?
When you provide personal data during checkout, including confirming a payment or arranging
delivery, we consider it as your agreement to use that data solely for completing your
order.
If we need your details for additional purposes, such as sending special offers or updates, we
will request your clear consent first — or give you an option to decline.
How to withdraw your consent?
You may change your decision at any time by contacting our support team at:
[email protected]
Fitolium Customer Support Office,
Block B-402, Technopark Zone, MIDC Marol, Andheri East,
Mumbai, Maharashtra – 400093
SECTION 3 – DISCLOSURE
We may disclose your personal information only when required by Indian law or in case of a
violation of our Terms of Use.
SECTION 4 – PAYMENTS
Payments on our site are processed via trusted gateways like Razorpay. This platform is PCI DSS
Level 1 certified and ensures your payment data is encrypted and handled securely.
Your sensitive payment information is never stored on our servers.
Direct payments:
If you select a direct payment method, your card information is processed securely and retained
only until the transaction is completed — then safely deleted.
SECTION 5 – THIRD-PARTY PROVIDERS
Some service providers (e.g., couriers or payment processors) collect and use data only to
fulfill their services for us. Each provider operates under its own privacy policy — we
recommend reviewing their terms to understand how your information may be handled.
Once you leave our website or navigate to a third-party service, their privacy terms apply.
Links
If you click on links within our site, they may lead to other websites. We are not responsible
for the privacy policies of external sites and encourage you to review them individually.
SECTION 6 – SECURITY
We apply industry-standard security measures to protect your data from loss, misuse, or
unauthorized access. This includes secure servers and encrypted connections.
SECTION 7 – AGE OF CONSENT
By browsing or purchasing from our website, you confirm that you are at least 18 years of age or
the legal adult age in your region of India.
SECTION 9 – CHANGES TO OUR PRIVACY POLICY
We may update this policy from time to time. Any changes take effect immediately upon
publication on this page. Major updates will be communicated to users via email or website
notice.
QUESTIONS AND CONTACT INFORMATION
For inquiries about your data, including access, correction, or deletion, you may contact our
Privacy Officer:
[email protected]
Re: Privacy Compliance Officer
Block B-402, Technopark Zone, MIDC Marol, Andheri East,
Mumbai, Maharashtra – 400093